I have seldom received such superior customer service!!!
Mark and his crew go above and beyond at South Lake Cycle. I had Mark help me build an electric bike and it turned out exceptionally well. His attention to detail was next level. It took loads of time researching and configuring my bike (this was not a normal bike build) and now it's a year-round, commuting monster. If you're looking for a local bike shop in the western suburbs, this is your place. Great people, great bikes, solid mechanics, and good gear.
Super helpful and genuine! Pulled off the trail to address a squeak and they ushered me right in and fixed the issue and had me on the trail again within minutes while explaining how I can amend the issues myself. Wish I had more time to get other things done. They know their stuff! I'm about 60 miles from the area, but I'll definitely be back here to let them do the extensive work as their prices are reasonable and the technique is true.
I had two old bikes to drop off. One was just a tune up and the other a repair. Was told the part may have to be replaced which could take a while to come in. They call me the next day and tell me BOTH were done and instead of replacing the part they actually fixed it themselves. Saved me a lot of time and money! Great price for a tune up and repair. 10/10 would recommend to anyone looking for anything to repairs to tune ups. Great local place. Will be back someday!
At first appearance the shop looks a little small. Only seemed to have to people working but if you're like me that's a good thing! A real mom and pop shop! Very friendly people that know exactly what they are doing.
Visiting from out of state, Mark set us up for a few days of cycling with great rentals. Everything we needed. When we asked for an extension to get in some more riding, no problem. Thanks Mark!
South Lake Cycle is a US Bicycle Store based in Excelsior, Minnesota. South Lake Cycle is located at 344 Water St, Excelsior, MN 55331, USA.
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